1. Acceptance of Terms
By accessing or using SenAsset, you confirm that you are at least 18 years of age, have the legal capacity to enter into contracts, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and references to "you" throughout this Agreement refer to both you individually and that organization.
If you do not agree with any part of these Terms, you must not use our Service. Continued use of the Service following notice of any changes to these Terms constitutes your acceptance of the revised Terms.
2. Service Description
SenAsset provides a cloud-based asset management platform ("Service") that enables organizations to track physical and digital assets, manage assignments, schedule maintenance, generate QR codes, produce reports, and integrate with third-party tools via our REST API and webhooks.
The Service is provided on a subscription basis. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes to core features with at least 30 days' advance notice via email.
Certain features may be subject to additional terms, guidelines, or documentation, which are incorporated into these Terms by reference when you use those features.
3. Accounts
To access the Service, you must create an account and provide accurate, complete, and current registration information. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account at security@senasset.com.
You may not share your account credentials with any third party or allow any third party to access the Service through your account. You may invite other users to your organization within the limits of your subscription plan. Each user must accept these Terms individually.
You are responsible for ensuring that all users within your organization comply with these Terms. Any violation by a member of your organization is treated as a violation by you.
4. Payments and Billing
Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. All fees are in US Dollars and are non-refundable, except as expressly provided in these Terms or required by applicable law.
You authorize us to charge your payment method on file for all applicable fees. If your payment fails, we will notify you and provide a grace period of 7 days to update your billing information. Failure to remedy the billing issue within the grace period may result in suspension or termination of your account.
We reserve the right to change our pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle, with at least 30 days' advance written notice.
Taxes and other government-imposed fees may be added to your bill depending on your location. You are responsible for all applicable taxes associated with your use of the Service, other than taxes based on SenAsset's income.
5. Acceptable Use and Prohibited Conduct
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Service in any way that violates applicable local, state, national, or international law or regulation
- Transmit any material that is harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
- Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems
- Interfere with or disrupt the integrity or performance of the Service or its related systems
- Use automated scripts, bots, or data mining tools to access or scrape the Service without our express written permission
- Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service
- Resell, sublicense, or provide access to the Service to any third party without prior written consent
- Upload or transmit viruses, malware, or any other malicious code
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Use the Service to process, store, or transmit data classified as protected health information (PHI) under HIPAA without a BAA
Violation of this section may result in immediate suspension or termination of your account and may expose you to civil or criminal liability.
6. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of SenAsset, Inc. and its licensors. Our trademarks, service marks, and trade names may not be used in connection with any product or service without prior written consent.
You retain full ownership of all data you upload to or create within the Service ("Customer Data"). By using the Service, you grant SenAsset a limited, non-exclusive, worldwide license to host, copy, transmit, and display your Customer Data solely to the extent necessary to provide and improve the Service.
We may use aggregated, anonymized, and de-identified usage data for the purposes of improving the Service, developing new features, and generating industry benchmarks. This data will not identify you or your organization.
7. Confidentiality
Each party may receive confidential information from the other party in connection with the Service. "Confidential Information" means any information that the disclosing party designates as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Each party agrees to protect the confidential information of the other party using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. This obligation does not apply to information that is publicly available, independently developed, or rightfully received from a third party without restriction.
8. Data and Privacy
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. We process personal data as a data processor on your behalf with respect to your Customer Data, and as a data controller with respect to your account information.
Enterprise customers may request a Data Processing Agreement (DPA) to govern the processing of personal data under GDPR or other applicable data protection laws. Please contact privacy@senasset.com to request a DPA.
9. Warranties and Disclaimers
We warrant that: (a) the Service will perform materially in accordance with its documentation; (b) we will not materially decrease the overall functionality of the Service during your subscription term; and (c) we will implement reasonable technical and organizational measures to protect your data.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
You acknowledge that the Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SENASSET, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO SENASSET IN THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
11. Indemnification
You agree to indemnify, defend, and hold harmless SenAsset, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights or privacy rights; or (d) any content or data you submit, post, or transmit through the Service.
12. Termination
Either party may terminate this Agreement at any time. You may cancel your subscription at any time through your account settings. Cancellations will take effect at the end of your current billing period, and you will retain access to the Service through that date.
We may suspend or terminate your account immediately, without prior notice or liability, if you breach any provision of these Terms or if we are required to do so by law. We may also terminate your account with 30 days' notice for any reason.
Upon termination, your right to use the Service will immediately cease. We will provide you with the ability to export your Customer Data for 30 days following termination, after which your data will be deleted in accordance with our data retention policy.
13. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiations. If not resolved within 30 days, the parties agree to binding arbitration in San Francisco, California, under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive relief in a court of competent jurisdiction for IP or confidentiality violations.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS ACTION OR REPRESENTATIVE ACTION.
14. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will provide at least 30 days' notice of material changes via email or by posting a prominent notice within the Service. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.
15. Contact
If you have any questions about these Terms, please contact us: